Enhanced Outage and Restoration Information Tools Available for Atlantic City Electric Customers
New outage map features provide customers with more detailed and timely information
MAYS LANDING, N.J.
(Dec. 3, 2019) – Atlantic City Electric has made enhancements to its online interactive outage map to provide customers with more helpful information during storm and power outage events. These enhancements can help customers better plan when outage events occur by delivering more weather and system status information during critical events. Some enhancements customers will experience include:
Improved map views through the use of Google Maps
Better insight into the severity and duration of storms through a storm-alert banner posted directly to the outage map, and the option to overlay weather radar on the outage map
An updated interface with greater detail on the start time, cause, geographical impact and estimated restoration for an outage
The ability to bookmark certain views of the map so customers can more easily access the area where their home or business is located
“We know that when severe weather strikes and power outages occur, our customers want personalized information at their fingertips,” said Gary Stockbridge, Atlantic City Electric region president. “The next generation of our outage map delivers an enhanced user experience, helping our customers make informed decisions when their service is impacted and building on our ongoing efforts to better serve our customers.”
Atlantic City Electric’s outage map is available at
atlanticcityelectric.com/outages.
Additionally, Atlantic City Electric’s outage map is accessible through its mobile app for iPhone and Android
®
smart phones and gives customers the ability to report power outages and manage the type of alert they choose to receive. To download the app, visit
atlanticcityelectric.com/mobileapp.
When an Outage Occurs
Atlantic City Electric urges customers to contact the company immediately if they experience a power outage. Customers can call 800-833-7476 or visit
atlanticcityelectric.com/ReportAnOutage
to report their outage and receive restoration information.
Readers are encouraged to visit
The Source
,
Atlantic City Electric’s online news room. For more information about Atlantic City Electric, visit
atlanticcityelectric.com
. Follow the company on Facebook at
facebook.com/atlanticcityelectric
and on Twitter at
twitter.com/acelecconnect
.
Our mobile app is available at
atlanticcityelectric.com/mobileapp
.
###
Atlantic City Electric is a unit of Exelon Corporation (Nasdaq: EXC), the nation’s leading energy provider, with approximately 10 million customers. Atlantic City Electric provides safe and reliable energy service to approximately 556,000 customers in southern New Jersey.