William E. Cleary Sr. | Cleary’s Notebook News
UPDATED
WHAT A NIGHTMARE
Gloucester City, NJ (August 26, 2026)–More and more I am finding it so difficult to deal with businesses, utility companies and those in the medical field online. The wait time to talk with someone can be an

hour or more. In some cases you can’t talk to anyone. Instead you are switched to a chat-line that seems to lead nowhere. The frustration of navigating these systems is overwhelming. Most recently, we wanted to change our cellphone provider. What an ordeal this has become. After countless hours, we still haven’t been able to get that dilemma solved.
We had been with Verizon forever, and although the service was reliable, the cost for our mobile phone plan had become exorbitant. Tired of paying such high bills, we decided to switch to Consumer Cellular based on some recommendations. Unfortunately, the phone reception was abysmal, making it difficult to use the service effectively. Our next choice, based on further research and consumer feedback, was T-Mobile.
BAD MOVE
On June 7, 2026, I spent over an hour applying for a T-Mobile senior citizen 55 and over mobile account for my wife and me. The following day, I printed out the seven-page contract that I signed electronically. As I reviewed it, I was shocked to discover that I was billed $639 for an iPhone 17e that T-Mobile had advertised as being free as part of their promotion for new customers. Katherine the T-Mobile rep that I chatted with the day before emphasize several time that phone was free; “On us,” she wrote.









