FBI Alert: New Twist to the Telephone Tech Support Scam

The IC3 has produced Scam Alerts in the past advising the public of an ongoing telephone scam in which callers purport to be an employee of a major software company. The callers have strong foreign accents. The callers report the user’s computer is sending error messages and numerous viruses have been detected. The caller convinces the user to give them permission to run a program allowing the caller to gain remote access. The caller advises the virus can be removed for a fee. 

Intimidation tactics used in this scam have influenced victims to pay fees associated with the removal of alleged viruses. It has been reported to the IC3 an individual who paid the required fees, later received a call advising the victim the funds paid for the services went to India and were used to purchase weapons for ISIS. The call came with an additional request for money to remove the victim’s name from a black list.