Philadelphia, October 3, 2012 – Mayor Michael A. Nutter announced that Philly311, the City’s centralized customer service agency which serves as the \”civic switchboard\” to city government, has released a Request for Proposals (RFP) for a new customer relationship management (CRM) solution. Philly311 seeks to invest in a new, more robust and flexible CRM application that will enable the City to provide improved customer service in a more efficient and cost effective manner as well as provide better access to key data about service requests received from Philadelphia citizens. The closing date for the RFP is November 15, 2012.
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